Forum Discussion
Plan paused
11 Replies
My plan is paused it say contact support do i have to wait for 8 am
Morning, I can’t see my dashboard, it showed ‘your plan has paused’
Are you using the Auto-renew option for your SMARTY account LingCha_1422262?
Without automatically renewing your account's plan, it will pause at the end of its 1-month validity period and you won't be able to make calls, send texts, or use data until you purchase another plan.
my plan has paused I want to change my plane
I bought it 12gb please open my plan thank youYou will need to have a web chat with the Support Team for this.
We are forum, Members like you and so we don't have any access to your account to help out.
Hi if you restart a paused plan dose it restart from the same day or from your original sim activation date when sim was activated?
Can you give us some more information so that we can try to help you?
Why did you pause my plan my payment has gone through ?
right so i bought the 12GB plan and it took the money from. my bank account but my plan went on pause. pls assist.
I believe you will need to contact our team so they can investigate and resolve this for you SMARTY Webchat
If you need to take a break rather than auto-renewing at the end of a month, there is an article with information:
https://help.smarty.co.uk/en/articles/952720-how-do-i-pause-my-plan
