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RobertC_3415948's avatar
RobertC_3415948
SMARTY Pioneer
24-09-2025

Phone Network down in Oxfordshire today 24th September 2025

Can anyone explain when the phone network will be back up in Oxfordshire please?

It has been unavailable since the very early hours of this morning, 24th September 2025

 

1 Reply

  • RobertC_3415948's avatar
    RobertC_3415948
    SMARTY Pioneer
    26-09-2025

    It is Friday and the Smarty mobile network has been down now for Three days in a row. 

    The Smarty status link shows there is a problem that's in the process of being fixed  same message now for three days and no updates posted as to progress being made. I've chatted with a Smarty  representative by text and they are totally without a clue and cannot give any indication as to when the network in the whole of Oxfordshire, will be back up. 

    I have five friends and family who I recommended to. SMARTY, living in Oxfordshire and they all have the same issue, all unable to make or receive phone calls. 

    I believe there is no contact phone number for Smarty, only the chat bot, which is appalling service. I wish I'd never left O2, as I'd been with them for over 20 years and never had a single issue. 

    I've had to go to the OXFORD Mail newspaper and speak to a reporter there and report this ridiculous situation and am compiling a list of other dissatisfied Smarty Oxfordshire customers having the same issue, so if your one of them, please let me know? 

    A very, very disappointed customer here. 

    Robert Clark