Forum Discussion
Payment renewed. Now saying failed yet money gone from bank
Got a message about payment not received. Set up new payment. Payment taken from bank , payment showing on smarty app....then I get text saying payment failed .....something not right . Is it a scam ?
2 Replies
AndrewW_2749244 The main point is - do you have mobile service? If payment had failed totally, you would be cut off without service.
Other than that - exactly as advised by Rebekah_150
I would need to access your account to assist you further and I do not have access to it on this platform, if you contact our customer care team they can assist https://smarty.co.uk/contact available daily from 8am – 8pm.
