Forum Discussion
The SIM has been in use for a week. As it was working fine I requested a PAC on Sunday and applied it today when back in the UK as it cannot be switched overseas; after repeated attempts it failed to accept the PAC/old number combination.
you ask.. "You "tested" the SIM overseas; does that mean you activated a SIM and used a plan during that time?" yes it was good, that's when I decided to switch to SMARTY, but that will not happen if I cannot keep my number...that is essential.
there is nothing to indicate on the SMARTY website that there is an issue porting an existing number to an activated SIM.
On the basis that the PAC from SKY received on 17th September may be at fault, I requested a new one this afternoon. This too is rejected by SMARTY using the Iphone App and using the dashboard on my computer.
Good luck with your decisions and PAC. Any problems talk to Smarty via Webchat, and Sky.
This is th Smarty customers forum, populated by customers. If you don't want to accept good advice, that's your choice.
I was not aware of the webchat, hence posting in this forum. thanks for the suggestion.
in principal now sorted.
I have always been keen on SMARTY good coverage, fast activation etc. I just wanted my old number and was unable to action same.
best
