Forum Discussion

DenizSi_1882857's avatar
DenizSi_1882857
SMARTY Rookie
21-02-2023

PAC code is not showing in settings iPhone

Hello how do I enter pac code in iPhone 

4 Replies

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    22-02-2023

    Do you mean your phone number is not the one you expect DenizSi_1882857? 
    In your iPhone's: Settings > Phone - My Number

     

  • BistoSmart's avatar
    BistoSmart
    SMARTY Pioneer
    21-02-2023

    Same on Android and Web - PAC code option not showing under account settings?

    I have a group and I can't see them under the group owner account either - think they have a bug?

    Seems like other people had the same issue and customer service had to do it manually for them?

    The option was there before I activated the SIM though?

     

    • LouisK's avatar
      LouisK
      SMARTY Moderator
      22-02-2023

      Hi DenizSi_1882857 BistoSmart 

      Thanks for getting in touch. 

      Currently, you are only able to submit your PAC code via an internet browser. Our Mobile App does not have this feature available at the moment. 

      Please head to https://smarty.co.uk/dashboard/settings/phone-number, sign in and you will be able to enter your PAC/STAC code. 

      Hope this helps!

      Best wishes,

      Louis

      SMARTY

      • BistoSmart's avatar
        BistoSmart
        SMARTY Pioneer
        22-02-2023

        Still not available in the browser. Been though this with support this morning - sent screen caps of the options I see and there is no "My number" option on the member accounts in the browser window. The "owner" account has the option to enter a PAC code, but does not show the other numbers to allow me to select them. There is obviously an issue with the way some accounts have been built? I need to get the PAC code applied manually apparently! Let's hope you don't mess it up and lose the number I have had for 20 years! 🙂