Forum Discussion
Outrageous incompetence
Hey there!
Have you double checked that the address on your SMARTY account is absolutely, positively, 100% correct? It's crucial that every detail is correct to avoid any hiccups or delays in getting your SIM card delivered to you.
We understand the frustration that comes with any inconvenience caused and we truly apologise for any issues you may have experienced.
Once your SIM card is on its way, it's in the hands of Royal Mail and unfortunately, we're unable to track its exact journey. But please know that we're here for you and our customer care team is ready to assist with any further help you may need:
Thank you for choosing SMARTY, and please don't hesitate to reach out if you need anything at all. We're here for you every step of the way!
I requested the replacement last week and until now it hasn't arrived (probably because either it was sent to no man's land OR never sent). The worst part is that I trusted them and I decided to close my current contract (with another service provider) on 28th June. I never thought they are not able to send a simple letter.
After a long discussion and attachments with screen captures, we found a discrepancy between what was showing on my account and what was officially registered. Problem solved now.
Hey
Thank you. If possible, please delete all my posts.
UserXYZ An apology to Smarty maybe as they perhaps did not warrant the description in the post title?
I forgot to mention that I had to spend several hours explaining multiple times (with screen captures from their website and the email I received from them) what happened.
