Forum Discussion
Outrageous incompetence
Hey there!
Have you double checked that the address on your SMARTY account is absolutely, positively, 100% correct? It's crucial that every detail is correct to avoid any hiccups or delays in getting your SIM card delivered to you.
We understand the frustration that comes with any inconvenience caused and we truly apologise for any issues you may have experienced.
Once your SIM card is on its way, it's in the hands of Royal Mail and unfortunately, we're unable to track its exact journey. But please know that we're here for you and our customer care team is ready to assist with any further help you may need:
Thank you for choosing SMARTY, and please don't hesitate to reach out if you need anything at all. We're here for you every step of the way!
I'm going to jump in on this one too as I had been looking for similar posts. I'm in the same situation. Ordered my SIM card on the 16th June and it never arrived. Waited past the initial 5 working days and ordered a new one at the beginning of this week.. I'm hearing lots of horror stories like this and don't expect to receive my second SIM.
All the while they have taken the first payment and I haven't even been able to use the service. It's a shame as at this rate I'll be cancelling soon before even seeing if they could have been half decent compared to my last provider!!
Hey
I requested the replacement last week and until now it hasn't arrived (probably because either it was sent to no man's land OR never sent). The worst part is that I trusted them and I decided to close my current contract (with another service provider) on 28th June. I never thought they are not able to send a simple letter.
After a long discussion and attachments with screen captures, we found a discrepancy between what was showing on my account and what was officially registered. Problem solved now.
