Forum Discussion

KeithSa_1468261's avatar
KeithSa_1468261
SMARTY Rookie
03-12-2023

Outage 1st dec - compensation

Hello, are Smarty offering compensation for the outage on 1st Dec? 

I personally was inconvenienced as I could not perform some urgent banking for my house move due to being unable to verify my device by text due to the outage

Regards

Keith

 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    03-12-2023

    KeithSa_1468261 If you look at Terms & Conditions, 4.6 and 4.7 suggest to me that they will not be required to do that. Anything you may be offered would be a token offer - let's face it, the most expensive plan costs less than 70p per day!

    I don't think that a firm can be held responsible for contingent losses of that nature. If your phone had broken down, would you be able to get compensation from Apple, Samsung etc?