Forum Discussion
Old Number not transfered over
I have used my PAC code but still havent had my old number transfered over.
How do I resolve this?
Best to ask the SMARTY web chat team to have a look at your account JoanneH_1942372.
Get in-touch at https://smarty.co.uk/contact, and scroll down to "Other ways to get help". The web chat agents work 8am - 8pm daily. That said:
- When (date and time) did you give your PAC code to SMARTY?
- After giving your PAC to SMARTY, did you get an email or text message about your number transfer request?
Mobile number transfers are not instantaneous JoanneH_1942372, there can be several hours between your 'old' provider's SIM becoming inactive, and your number being ready to use with your SMARTY SIM.
6 Replies
- Did you get this resolved? I have fgs same problem and wish I had never moved to Smarty
TessaMe_2354484 This sounds like a 'split port' may have taken place.
You need to web chat with Support Team and then raise a complaint if it is not rapidly sorted.
Best to ask the SMARTY web chat team to have a look at your account JoanneH_1942372.
Get in-touch at https://smarty.co.uk/contact, and scroll down to "Other ways to get help". The web chat agents work 8am - 8pm daily. That said:
- When (date and time) did you give your PAC code to SMARTY?
- After giving your PAC to SMARTY, did you get an email or text message about your number transfer request?
Mobile number transfers are not instantaneous JoanneH_1942372, there can be several hours between your 'old' provider's SIM becoming inactive, and your number being ready to use with your SMARTY SIM.
It has been 2 days since I was cut off by my old provider - I requested this weeks ago and had to get several pac codes as they didn’t work. when you call my number it says number not recognised.
Yes i did it was the 1st of June now they have changed it to the 2nd of June not happy as it has left me with no phone to use😡😡😡
Pauline_2079766 Even though your number may not have been transferred, you should be able to make calls because your sim will have been activated with a randomly allocated number.
True, people may not recognise your number when you call, but at least you can call.
