Forum Discussion

Michael_2038463's avatar
Michael_2038463
SMARTY Rookie
16-05-2023

Number Transfer

Hi. My old number has been switched off to emergency numbers only, but hasn't transferred over to my new smarty sim

2 Replies

  • MariaD's avatar
    MariaD
    SMARTY Maverick
    30-05-2023

    Hi Michael_2038463, I had a similar issue and the chat team put my mind at rest, explaining the process and what would happen during the transfer, so it may be best if you contact them as Rebekah_150 recommends. 

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    16-05-2023

    Hey  Michael_2038463,

    We would need to check your account to assist further if you can pleas get in touch with our chat team they can help you directly, https://smarty.co.uk/contact and one of our advisors will be more than happy to help, available daily from 8am – 8pm.