Forum Discussion

Newton's avatar
Newton
SMARTY Rookie
04-04-2023

Number port keeps getting put back a day

I have started the port process and was given a date of today, which never happened. I looked on my online account earlier and it said now tomorrow, i have just looked again and it now says the 6th. Every other mobile company i have ever used as ported my number within 24hrs.

Not a great start, and i am wondering if i have done the right thing switching to Smarty. 

4 Replies

  • MariaD's avatar
    MariaD
    SMARTY Maverick
    22-05-2023

    I'm having the same issue...was this issue ever resolved for you?  MY PAC code expires in 4 days' time.

  • VickiNo_2014152's avatar
    VickiNo_2014152
    SMARTY Rookie
    25-04-2023

    Did you ever get this sorted? I'm trying to port over 2 numbers at the moment so hoping for an easy switch..

  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    05-04-2023

    Hey  Newton 

    We would have to check your account to assist further, i recommend speaking to our chat team https://smarty.co.uk/contact and one of our advisors will be more than happy to help. Available daily from 8am – 8pm

  • Chalkychap's avatar
    Chalkychap
    SMARTY Trendsetter
    04-04-2023

    Yeah, that doesn't sound great Newton. 

    OFCOM's rules for mobile number switching say you're entitled to compensation for each day the number transfer is delayed, although that's probably not much consolation, but it's the only stick you've got.

    What date & time did SMARTY Mobile accept your PAC submission?