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MichaelL_322402's avatar
MichaelL_322402
SMARTY Maverick
16-12-2022
Solved

Notifications only arrive when connected to wifi

Hi, my wife and I both have Pixel 2 phones on the 30GB tariff (we recently downgraded from the Unlimited tariff) and notice that over the past week or so, push notifications only arrive when we are connected to wifi.  When out on 4G, we can use all our apps, like Whatsapp, browsers etc , so mobile data is working, but notifications (like from our home Ring installation) have stopped arriving until we return to wifi coverage.

Data Saver is turned off, I've tried disabling battery optimisation on the specific apps, also turned on unrestricted data for the apps in the special app access menu, and of course rebooted.

Both our phones have this same problem and we've not been changing any settings. 

Any ideas please?

Adult Content

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  • the_owl_0v0's avatar
    the_owl_0v0
    SMARTY Maverick
    17-12-2022

    I don't have direct experience with the Pixel phone, but on my Samsung Galaxy phone a recent android system update caused a similar issue in some apps.  E.g. a comms app used for work would still function but not alert be to new messages, diary entries etc.

    It added additional settings/permissions for individual apps restricting what they could use GSM to do and defaulted to WIFI only as the connection was considered to be "metered"

    In Android settings I was able to set the mobile data not to be considered "metered", and then permit the notifications to come through on an app by app basis.

    Hope this helps!

    • MichaelL_322402's avatar
      MichaelL_322402
      SMARTY Maverick
      19-12-2022

      Thanks. I have tried your suggestions but ended up doing a factory reset. Even that did not help.  I bought a non-smarty SIM card and that is working fine , so I think it's something related to the SIM card or the recent downgrade from unlimited data. I'll have to speak with support I guess, or move away from smarty.

      • MichaelL_322402's avatar
        MichaelL_322402
        SMARTY Maverick
        23-12-2022

        Ok so support did not know how to solve this but I found the answer over on another site. It makes no sense but it might be useful for anybody else who runs into the issue, you have to go into your account settings and disable the adult content filter (so that adult content is allowed) and then reboot. Yes not ideal I know but I exhausted everything I could think of and everything smarty support wanted me to try. More details over here:

        https://eu.community.samsung.com/t5/galaxy-s20-series/notifications-not-working-on-mobile-data/td-p/1751279