Forum Discussion

RashiAg_1240454's avatar
RashiAg_1240454
SMARTY Pioneer
04-11-2023

not receiving sms in India

hi

i have international roaming activated on my UK sim but not able to receive sms in India

5 Replies

  • SajanVa_1198216's avatar
    SajanVa_1198216
    SMARTY Rookie
    02-01-2024

    Hi, I am facing the same issue. I can make calls to Indian numbers, connect to mobile data, all this is possible while Roaming in India. But I am unable to receive SMS such as OTP from UK websites. I added out of plan add-on of £5 as well, yet the issue remains. Any help from the community is appreciated. Thanks.

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      04-01-2024

      I believe it's free to receive an SMS while you're roaming with your SMARTY SIM card SajanVa_1198216

      It's possible UK organisations aren't using your mobile number in the +447 format, or perhaps application to mobile device message routing isn't working properly.

      Text messages from web site applications work a little differently from mobile device to mobile device text messages.  If you can receive text messages from a UK mobile phone, perhaps the issue lies with the web site operator/s. 

      • RajeshS_1959322's avatar
        RajeshS_1959322
        SMARTY Pioneer
        28-02-2024

        It sometimes helps to force the local SIM network off from Auto select. Mine was Auto-selecting JIO, but I turned it it to AirTel and it suddenly received some past SMS...still doesn't always work 😞

    • MSF's avatar
      MSF
      SMARTY Guru
      03-01-2024

      SajanVa_1198216  Have you checked whether the OTP comes from a standard format UK mobile number? If not, that may be the cause of failure.

      I have just checked and most of the OTP messages I receive do not show a standard UK mobile number.

  • MSF's avatar
    MSF
    SMARTY Guru
    04-11-2023

    RashiAg_1240454  Excuse what may seem obvious........have you successfully connected the phone to an Indian network?