Forum Discussion

DARRENN_2339047's avatar
DARRENN_2339047
SMARTY Pioneer
15-10-2023

Not able to call mobile numbers

Currently in Spain on holiday. Should everything work as it does in UK ? Has I'm not able to call mobiles . Landlines work fine and data is working fine. Just not able to call mobiles??

3 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    15-10-2023

    What happens when you try to dial a mobile number ?

    Have you stored the numbers of your contacts in international format ? I.E. +44 7xxx xxx xxx ?

    As a short term solution, you can call people through WhatsApp, providing our course they also have WhatsApp. As your data is working, over which WhatsApp works, then this would be a workable short term fix. 

    Also, when abroad, it’s a good idea to manually select a network, as sometimes, the network your phone automatically connects to may not have roaming agreements with Smarty. Although, as you can call landlines, this probably doesn’t apply to you right now.

    • DARRENN_2339047's avatar
      DARRENN_2339047
      SMARTY Pioneer
      15-10-2023

      I will try the things you have told me about 👍

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        15-10-2023

        Hope they work - let us know if they do, as it would be useful for others.