Forum Discussion
NOBODY GETTING THROUGH TO ME ON WEB CHAT
HI THERE, MY SIM HASN'T WORKED SINCE I'VE JOINED YOU GUYS, OVER THE WEEKEND I WAS TOLD I HAVE TGO WAIT UNTIL TODAY, AND NOBODY HAS CONTACTED ME/RESPONDED ON WEB CHAT. WHAT IS GOING ON?!
Since Thursday I've tried to activate my sim, now I'm left with no service. I've been unable to make a phone call for 5 days, and being told today that it's taking a further 5 days to resolve. This is ridiculous. I have no access to anything. Not my number. Not Data. Nothing.
AdamSav_2974593 What does your Account Dashboard say? Is there an active sim number and a current Smarty plan showing? This would at least indicate that you are 'on the radar'.
Is your phone definitely compatible now that 3G has been turned off in many areas?
If all else fails, raise a Complaint that should reach higher up the 'food chain' at Smarty.
