Forum Discussion

Bashayr_1511077's avatar
Bashayr_1511077
SMARTY Pioneer
23-09-2023

No service in my SIM

Hello, 

my sim is invalid since 3 days ago I don’t know why I can’t reach to you to the see the problem 

4 Replies

  • Strandloper's avatar
    Strandloper
    SMARTY Motivator
    23-09-2023

    Bashayr_1511077,

    Welcome to the Smarty Community Forum.  It is populated by Smarty customers/users just like you.

    We are unable to see anybodies personal detail, such as your account detail. We can only see our own information.

    If you can post on this forum, you will be able to contact Smarty directly through Webchat.  The following is a copy of Smarty advice for contacting them;

     

    Problems with your phone

    If you've got issues with your phone, here's what to do.

    Updated over a week ago

    Whether it's a coverage glitch, a text not going through or trouble making calls, it’s annoying when stuff goes wrong. If you have an issue with your phone, then please go online, log in to your SMARTY account and check out our Help Centre.

    If you can’t see the info you need or you’re unable to resolve your issue, please get in touch with us via web chat.

    Web chat is available 8am-8pm, 7 days a week.

    If you need help outside of these times, you can still submit your question via web chat and leave your email address or mobile number. We’ll reply as soon as possible.

    • Bashayr_1511077's avatar
      Bashayr_1511077
      SMARTY Pioneer
      23-09-2023

      The problem is not in my phone the problem with my SIM I can’t get calls and messages there is no service 

      • Strandloper's avatar
        Strandloper
        SMARTY Motivator
        23-09-2023

        Bashayr_1511077, and ALL people posting on forum

        It is strongly advised that personal details are NOT posted to the forum.  That includes phone numbers!