Forum Discussion
No calls in or out
Hi JamesFly_342775
Here is the link to check if your phone is VoLTE compatible and from what I can see your phone should be as it's not on the 'If your device is listed here, unfortunately, it will not be compatible with SMARTY.' list : ....
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
This is a link to see if your phone has VoLTE enabled....
https://www.realme.com/in/support/kw/doc/2055488
And also Wifi-calling......
https://www.realme.com/in/support/kw/doc/2042699Hope this helps x
Thanks for the replies .It turns out my phone is on the incompatible list . I shall move on . Thanks again .
Hi JamesFly_342775
Here is the link to check if your phone is VoLTE compatible and from what I can see your phone should be as it's not on the 'If your device is listed here, unfortunately, it will not be compatible with SMARTY.' list : ....
https://help.smarty.co.uk/en/articles/8985136-checking-if-your-device-is-4g-volte-compatible
This is a link to see if your phone has VoLTE enabled....
https://www.realme.com/in/support/kw/doc/2055488
And also Wifi-calling......
https://www.realme.com/in/support/kw/doc/2042699
Hope this helps x
Thanks for the replies .It turns out my phone is on the incompatible list . I shall move on . Thanks again .
Before I go can anybody tell me how I can check my D.O.B. on my account . I am being told it doesn't match the one I am entering to get a PAC . Funnily it did in December . Thanks in advance .
@JamesFly_342775 Either you accidentally set up the wrong DoB on your account, or you're sending it in the wrong format on the text when you try to request the PAC.
No worries, just log into your Smarty account on the website and go to menu > Manage Plan > Leave Smarty. I think you can get a PAC that way without having to specify your DoB.
Spot on Smarty T . Must have done it that way last time . Thank You .
@JamesFly_342775 As it doesn't seem to show in account dashboard as an item you can change, you would need to web chat with Smarty Support. They may then require you to show them some evidence of your correct d.o.b. if you think they have it wrong.
