Forum Discussion

sushiewushie's avatar
sushiewushie
SMARTY Rookie
20-11-2023

Newly Ported and can’t receive calls

I’m so annoyed. I was told my number has ported over to Smarty but I’m not able to receive calls or texts. I’m extremely frustrated because I’m expecting important calls from the hospital as I am currently under investigation with a health condition. Can I transfer to yet another provider??? 
#complaint

2 Replies

  • MSF's avatar
    MSF
    SMARTY Guru
    21-11-2023

    sushiewushie  What date were you given for your transfer? It can be up to 5pm on that day.

  • Mally's avatar
    Mally
    SMARTY Maverick
    21-11-2023

    I had this problem when I ported my number recently. 

    It happens in 2 stages, you can make calls but not re wive them or texts. Then when the porting has finished it works! Mine took about 3 hours in total. 

    Hope this helps