Forum Discussion
Newly NO reception
This last month reception has gone. I check the reception map and apparently all is well.
It isn’t. I have no reception on smarty in the Nottinghamshire area. My Wife recently joined smarty and regrets it. My friends also on Smarty have the same issue.
Support are not replying to me. I am livid.
What is happening? I need a safe and reliable service. Smarty was this, but is no longer. It’s so bad I was left stranded the other day as I had no signal to make a phone call or book a taxi online.
I expect a reply. You have until the weekend before I change networks.
Rob
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
9 Replies
SMARTY have turned off their 3G mobile network in that area, Rw.
Unless you're using a correctly configured 4G VoLTE capable handset, you won't be able to call and text, etcetera.
You might be better off switching to another service provider, though all the UK networks are planning to turn off their 3G networks.
I am on an iPhone XR. My wife is on latest google pixel. My friends are on latest iPhone. I have confirmed my settings with smarty just now (someone finally spoke with me)
They say my settings are correct. I had 4g before. Now I get nothing. I have been a customer of smarty since they launched. I feel let down - they cant do anything.
They just lost 7 customers.
Okay Rw, might be worth performing a NETWORK RESET given the mobile network has changed significantly, in your area, following 3G network switch-off.
The iOS user guide explains how to do this on your iPhone.
