Forum Discussion

SusanHo_2168816's avatar
SusanHo_2168816
SMARTY Rookie
17-07-2023

Newbie cant connect

Bought a router and chip and topped up for unlimited data only as bringing laptop away to Spain for interview I have online

Computer keeps asking for password and not accepting anything I have with no Internet secured appearing

Help please

2 Replies

  • SmartyTrousers's avatar
    SmartyTrousers
    SMARTY Centurion
    17-07-2023

    If your laptop is asking for a password to connect to the mobile router you've bought, that password should be shown on a label on the router, or on a piece of paper/card that comes with the router.

    Note that in order for mobile data to work in Spain, you will need to change the APN setting in the router to 'mob.asm.net'.

  • MSF's avatar
    MSF
    SMARTY Guru
    17-07-2023

    SusanHo_2168816  Have you ensured that the router settings are correct? You will need to set it to mob.asm.net and that should be somewhere in settings page -see manual.