Forum Discussion
New User Natalie120458
Natalie120458 A few things to try:
Firstly, does your account dashboard show that you have an active sim (mobile number will be showing) and also an active Smarty plan?
Secondly, did you do a Coverage check for your area before joining and also a Network Status check to ensure no local mast problem?
Thirdly, can you perhaps try the sim in another phone to see if that makes a difference?
Fourth, is there any chance that it is locked to an network other than Three?
Well I tried 02, a few weeks ago and that worked fine, I used to use giff gaff regularly and that was never an issue, just tried a completely new giff gaff sim and my phone recognised is immediately. I think it could be just this sim. Also I recently did a PAC code to bring my old number to this sim and I have until the 29th for the transfer to go through. But even before I did this it was still doing the same thing it's doing now.
Natalie120458 GiffGaff works on O2 signal. I meant for you to try your existing Smarty sim in another phone. The PAC transfer will have no effect on your signal - it merely changes the 'identity' of your sim but still on the same network.
You still don't say if you have checked Coverage and Network status - which I put higher up the list to try.
