Forum Discussion
New User Natalie120458
Hi I'm new to smarty, but in saying this I am already going through some issues with the service provider. Such as it continuously keep saying 'Emergency calls only' it's driving me crazy as the data package has already started and I can't even use it or make a phone call.
HELP!!!!
12 Replies
Natalie120458 You definitely haven't purchased a data only package?
No, how do I upload screen shots??? I got the 100gb data with unlimited calls and texts
Unfortunately, the forum no longer allows the uploading of screenshots.
Where did you get the Android device from ? Is there a possibility that it’s locked to another network ?
This is the Smarty community forum, we are fellow customers, we don’t work for Smarty.
It looks like your phone is network locked to a network other than Smarty, hence the “emergency calls only”
How old is the phone ? Phones in the UK haven’t been network locked for a good few years.
Or, it may be that you have no coverage on Three, Smarty’s parent network, where you are. Did you check this before joining Smarty ?Do you have, or can you quickly use someone else’s phone for 5 minutes, putting your SIM card in that, to see what happens ? If your SIM connects to Smarty in another phone, then that would indicate that your phone is indeed network locked. If you know the phone was originally used successfully on another network, be it O2, EE, Vodafone, if you can, try a SIM card from the phone’s original network. If it works, that’s another indication that your phone is network locked to a network other than Three / Smarty.
Also only a year and a half old. It's an android.
