Forum Discussion

DawnAth_2954654's avatar
DawnAth_2954654
SMARTY Maverick
23-03-2026

New phone - can’t call another smarty phone number

My hubby and I have recently changed our phones, we now can’t call each other, it’s going straight to voicemail. Can anybody help 

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    24-03-2026

    DawnAth_2954654​ Are you dialing the number or using your Contacts?

    I don't know why it should be the case, but I seem to remember seeing this problem solved in the past by removing the number from Contacts, dialing and then resetting as a Contact.