Forum Discussion
[Network Issue] Service Update - Resolved
Update 09:00
Following an issue with our voice and text services yesterday, service has now been restored for the majority of our customers.
If anyone is still having issues, they should restart their device which should reconnect them to our network.
We apologise sincerely for the issues yesterday.
201 Replies
Still can't get voice signal, reset my phone several times. The problem HAS NOT been resolved in the Yorkshire/Lancashire area.
It doesn't help that you CAN'T SPEAKT ANYONE!!
Colin_499745 The update from this morning mentions that service has been restored for the MAJORITY of customers, but that does not mean all from what you say.
You can web chat with Smarty Support, but they are probably inundated with similar.
I'm trying that now, but after 30 mins still no reply to my chat...
At your suggestion I have restarted my iPhone but remain unable to make voice calls.
this is more than an inconvenience due to medical issues that I cannot at present attend to for lack of a phone.
please advise.
RegardsS Wilson
Just renewed yesterday I have nothing nada viltch,tried everything,and getting sick of it,why is the SIM off? Worked fine before then renew then SIM not working if i have nothing by tomorrow I need the £20 back and I'll go with someone else or get my internet switched on again.sick of this smarty SIM even when it worked it would switch off.
Yup, mine renewed a couple of days ago now. No service since they took my money! It happens so often down here in Devon, as in every couple of weeks. It's naff.
Roll on the 3rd when I get cable broadband put in at home and I can do a fingered salute to Smarty!
I've managed to get data back which is a bonus but still no voice service.
still no access to phone calls, when is this going to be resolved???????????????
I have no calls or text still in chester/ North Wales. When is it going to be resolved?
Hi.
Is the network still down. I have no call facility still
Thanks
Network up and running here in East Grinstead, some expected over reaction from some customers re. outage, I for one is staying put as Smarty is normally solid, no complaints at all. I was with mothership Three for 13 years before coming here, always been pleased, the grass is not always greener etc. Smarty is a bargain and for such a good price I am not one for complaining as it's fixed.
All good in Worcester park ,all back running
2 new sims purchased 15th June, took over a week to transfer numbers. Now the systems down.
NOT IMPRESSED.
Hi, are your calls working this morning ?
Just taken 2 pay monthly sim only deals 18 June. Took over a week to transfer one number. This is not a good start.
