Forum Discussion
[Network Issue] Service Update - Resolved
Mariusz_3360347 What else do you want them to say?
Currently we do not know what the fault is - it may be that Smarty do not know either and so the best they can do is apologise upfront.
Things break - it's a fact of life!
For example, that they are taking responsibility and the next bill will be reduced, because they do not provide the services I paid for.
It is their responsibility to keep the service running and be ready to fix it in a moment if there is a problem.
I am losing money because I cannot call customers, they cannot call me and no one cares that it is not my fault.
A. The maximum compensation for a day's loss would be about 65pence based on a £20 plan with 31 days in the month.
B. Smarty T&C's specifically state that it is for non-commercial purposes.
C. They do not and cannot guarantee 100% service - nobody can.
It looks like Smarty Guru is a Smarty Employe.
Why are you responding if the lack of service doesn't bother you?
It's not about the amount of money they give away but about the fact.Mariusz_3360347 Definitely not an employee.
I responded to counter some of the claims that people were making. Of course it was inconvenient for me, but sometimes things don't work and it's no good getting over-excited about it - power cuts, road closures, broadband breakdown, landline failure, computer failing to name but a few.
How can anyone be ready to fix a problem in a moment across anywhere in the UK?
