Forum Discussion

YulianK's avatar
YulianK
SMARTY Community Manager
23-01-2025

[Network Issue] Service Update - Resolved

[UPDATE] Following an issue affecting voice calls yesterday, services have almost returned to normal overnight. We continue to monitor and review all services throughout today to ensure full...
Network
Dnbkittie's avatar
Dnbkittie
SMARTY Rookie
22-06-2023

Hi. Same problem too. I have two Sims in my phone. I've only had smarty maybe 6 months tops and I have randomly the same issue with not being able to make calls. But if I switch to my Vodafone SIM, without restarting my phone, it calls out fine. So it can't be a phone issue per say, but an issue with my phone and the smarty SIM card. Or the sim has an issue?

  • MSF's avatar
    MSF
    SMARTY Guru
    22-06-2023

    Dnbkittie  Well worth requesting a replacement sim so that you can be sure.

    • KevinHo_1918562's avatar
      KevinHo_1918562
      SMARTY Pioneer
      20-10-2024

      I have the same problem. I do have some spare smarty sims at home. How do I get it to swap to my number etc?

      • MSF's avatar
        MSF
        SMARTY Guru
        25-10-2024

        KevinHo_1918562  No, you need a specific replacement sim that they will send out.