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Need help with number transfer.
When I got my new SMARTY sim card, I went through the process of transferring my old phone number from my UW sim card. I received notification that the transfer had worked. When receiving incoming c...
LeahLis_2418376 You say that your phone seems to have the correct number in its settings. I'm also assuming that your account dashboard shows the correct number.
That being the case, I wonder if you have suffered a 'split port' (painful 😱). This happens when not all parts of the process go through smoothly.
This may need a web chat with the Support Team.
Just type "talk to a person" to avoid the bot, LeahLis_2418376.
Community members don't have access to customer accounts, so the web chat support agents are there to assist with account problems. They're available 8am - 8pm, everyday.
I want change to my new number
