Forum Discussion

JJP2's avatar
JJP2
SMARTY Pro-coach
01-08-2023

My plan has been paused ! WHY ?!

  •  Well, this is alarming !

My plan has been paused for some reason !

I have auto renew turned on and also a credit balance of £62, so I can see no reason why my plan has been paused !

Will contact support ASAP, but as it’s gone midnight, I can’t see me getting help until the morning, which is very concerning !

EDIT : I can receive and make calls, and data is working, so this is VERY ODD ! 🧐

9 Replies

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    02-08-2023

     This is new. Didn’t get this text in July

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    01-08-2023

     The pausing of my plan must have been a very temporary blip, thankfully 

    • MSF's avatar
      MSF
      SMARTY Guru
      02-08-2023

      JJP2  Strange that this should happen! On Monday, I had trouble signing in and when I did manage, it said that I was out of data - the day my plan had renewed!

      One has to question the stability of whatever IT package Smarty are using.

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        02-08-2023

        I was just thinking the very same thing. 

  • JJP2's avatar
    JJP2
    SMARTY Pro-coach
    01-08-2023

    Now everything is as I would expect it to be 🧐

    I will keep an eye on this of course. Is there any reason why this would have happened, albeit briefly Rebekah_150 ? Would very much appreciate it if you could shed light on this. Thanks in advance.  

    • Rebekah_150's avatar
      Rebekah_150
      Team SMARTY
      02-08-2023

      Hey  JJP2

      I can't  speak specifically about your account on this platform but the most common issue tends to be payments failing, sometimes this can happen when you get a new bank card.

    • Strandloper's avatar
      Strandloper
      SMARTY Motivator
      02-08-2023

      JJP2

      good to hear things have sorted themselves out.  It's a bit concerning to see things such as this can happen, even if temporary