Forum Discussion
My phone number details
Hello,
When I did my port this week the number shown in Settings, Phone, My Number didn't update following the port which broke iMessage and FaceTime. The fix was to reset network settings (Settings > General > Transfer or Reset [Device] > Reset > Reset Network Settings) and after this my number was correctly recognised. Be warned, doing this reset will make your phone forget any wireless networks you have previously joined which isn't the end of the world, but annoying 🙂
Kind regards, Alec
CRJ23 Also, does your Account Dashboard show the number that you ported in?
When you call another phone, check which caller number shows.
Hi, it’s an iPhone 13 Pro max I have. I have tried the solution in the posts as well as many other numerous ones from other websites. None have worked. My number is showing as the ported number on my smarty account and dashboard and when I call people. People also call me on the ported number with no issues. So it’s definitely completed the port but my iPhone is still recognising the temp number so I can’t use iMessage or FaceTime and the phone settings won’t let me change and save the ported number. It’s just reverts back to the temp number.
CRJ23 As a last resort, I wonder whether a replacement sim could be a solution.
You can order one from your dashboard - your account would be locked until the replacement is activated.
I cannot think of anything else at the moment; it really does seem strange. You did actually sign out of iMessage and FaceTime ?
