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federic_1195840's avatar
federic_1195840
SMARTY Pioneer
01-04-2023

My connection is so bad and any minute i lost connection

My

4 Replies

    • MSF's avatar
      MSF
      SMARTY Guru
      07-02-2024

      AlemAbrh_207248  Have you looked at Network Coverage for your area as well as Network Status Checker?

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    01-04-2023

    I'm sorry to hear this, federic_1195840 

    Please follow the steps provided below to reset your network settings, this may boost your signal but it is not guaranteed:

    •   Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.

    •    Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.

    •     You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find

    guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.