Forum Discussion
My connection is so bad and any minute i lost connection
My
4 Replies
- AlemAbrh_207248SMARTY Pioneer07-02-2024
Bad connection
- MSFSMARTY Guru07-02-2024
AlemAbrh_207248 Have you looked at Network Coverage for your area as well as Network Status Checker?
- MSFSMARTY Guru01-04-2023
Perhaps start by checking coverage locally: https://smarty.co.uk/coverage-checker?_gl=1*ubyquu*_ga*NDQ3NjAxODQyLjE2NzY5NjgyMDE.*_ga_D8LNLN41LX*MTY4MDM1Nzc2OC4xMTIuMS4xNjgwMzU5MzI2LjAuMC4w
Is the problem the same wherever you are? If so, can you try the sim in another phone? Maybe also worth giving the sim a gentle clean and put back into phone.
- JodieCSMARTY Moderator01-04-2023
I'm sorry to hear this, federic_1195840
Please follow the steps provided below to reset your network settings, this may boost your signal but it is not guaranteed:
• Restarting your device and/or resetting your Network Settings (this does not affect your device storage, apps, pictures, etc.). This will refresh your connection to the serving site, prompting a stronger signal.
• Toggling Airplane Mode/Mobile Data off and on. This essentially resets the IP connection, establishing a fresh new connection once linked to the network – this will prompt your device and SIM to connect to a stronger signal.
• You can remove any saved APN credentials, restart your handset and then re-add the required APN if your device doesn’t seem to automatically connect to a strong network signal – please find
guidance on the correct APN set-up via the following link: https://help.smarty.co.uk/en/articles/1155220-using-the-internet-after-you-ve-joined-smarty.