Forum Discussion
Moving to Smarty, but my details are already in use for my Son's phone
I set up an account for my son under my name and email address. I now want to move from my current provider to Smarty, but I seem unable to do so because my Son is already using my login/password and name for his phone. What is the best course of action?
1 Reply
SimonBu_2404432 I checked the dashboard; you can change your email address, home address, and password, but you can't change your name (or date of birth).
You could use your son's account if you don't want to bring your number over. If you do though, the issue comes when using the PAC code on that account to get your number, it would get rid of your son's number.
Generating a PAC code on your son's SMARTY account and using it to port out to a 'temporary' network would probably close the account (could be reactivated, but I don't know).
I think just ask support and see what they can do for you, they are open until 8 pm.
