Forum Discussion
Moving from Smarty. Why won't they give me a PAC code?
I need some assistance, please. I ordered a SIM-only plan from Smarty, but their SIM didn't work on my phone (4G problem apparently, even though I got 4G no problem with Lebara but hey, I've accepted that now). Despite informing them, they cancelled my Lebara SIM and transferred my number to Smarty using the PAC code I provided.
I was left with no working SIM so I reordered a SIM from Lebara, and they gave me a temporary number. I'm now trying to transfer my old number from Smarty back to Lebara, but the chat staff are absolutely useless. Even though I repeatedly informed them that I can't request a PAC code online due to an error message and that texting for a PAC code doesn't work either, they continue to send me standard chat messages suggesting that I get a PAC code online or by text. Then they don't reply for hours and leave the chat without saying anything. I am wondering if I am actually chatting to human beings and I am pulling my hair out! I feel like I am in a catch 22. I even put a review on Truspilot and I got an answer saying that they have reached out to me to find out more information but I haven't received anything from them at all, no SMS, no emails, nothing in the chat.
Any help would be greatly appreciated.
2 Replies
Not having much luck are you Celou. How did you requesting the PAC online? Was it via their website or the SMARTY app? Try both methods if you haven't done so.
You should submit a complaint Celou. You can do that via this link: https://smarty.co.uk/complaints
