Forum Discussion
Miss sold? Tariff’s different to advise given in chat
I need clarification. Through the Smarty chat, I have been advised to select a mix and match approach to my family’s migration to a Smarty sim, however I was advised incorrectly, as the 24gb for £7 doesn’t exist as an option for Mix & Match - Disappointing. Would I have made the switch if I had known the true cost of transferring my whole family? Probably, but please Smarty, the advise to your consumer needs to be correct at the time of publishing.
1 Reply
Malcolm_3735629 The problem is that you are not writing directly to Smarty on this forum page.
If you feel that you have been informed wrongly (even better if you have a transcript), then you can raise a Complaint for smarty to look into.
The 24Gb for £7 is a current Social Offer and it usually requires the agents to input 'manually' for an existing customer.
