Forum Discussion

DaveCros_611644's avatar
DaveCros_611644
SMARTY Pioneer
29-11-2023
Solved

Messages only being sent on old number after porting

Hi,

Bit of a random problem here. 
son joined Smarty in October from Three. I ported my number across and didn’t really have any problems. I’ve been SMS’ing my wife yesterday as her signal jibbed and we noticed that my messages were coming out of a random number (assume the old Smarty number). 
So if send send an SMS (from another handset) to both numbers the messages both come through on my ported number. But when I message from my ported number it shows as arriving from the old number. 
This is quite annoying and not what I’d expect… any help? 
I’ve also notice/found that you can’t message 62**** numbers (ie BTP, Absolute Radio, etc)which is really annoying. 

Any help?

thanks,

Dave

Network
Porting
Short codes
  • Rebekah_150's avatar
    Rebekah_150
    29-11-2023

    Hi  DaveCros_611644

    this does sound like an error has happened when porting your number over, I recommend speaking to our chat team as we can check your account and do the necessary troubleshooting https://smarty.co.uk/contact available daily from 8am – 8pm.

     

4 Replies

  • Elizabe_2819067's avatar
    Elizabe_2819067
    SMARTY Pioneer
    07-07-2024

    That hasn’t worked with mine

  • DaveCros_611644's avatar
    DaveCros_611644
    SMARTY Pioneer
    29-11-2023

    Spoke with the chat team and they gave the following solution, which worked for the message issue (on iPhone!). 

    For iMessage, fix your number under:
    Settings > Phone > My Number > edit the number to the correct one
    Then;
    Settings > Messages > Send & Receive > tick/un-tick the correct numbers. Wait a minute for the new number to load. Same for Facetime.
  • Rebekah_150's avatar
    Rebekah_150
    Team SMARTY
    29-11-2023

    Hi  DaveCros_611644

    this does sound like an error has happened when porting your number over, I recommend speaking to our chat team as we can check your account and do the necessary troubleshooting https://smarty.co.uk/contact available daily from 8am – 8pm.