Forum Discussion

RachelWh_549183's avatar
RachelWh_549183
SMARTY Pioneer
15-04-2026

Manage group

Hello, 

I am new to smarty. I ordered a sim for a family member and then ordered myself one. This has become a group. However the first number is not mine and my family member wants to take responsibility over it. I have tried to mange the group so that they can do this. My group plan is stating that the first number I originally ordered is mine, which is incorrect and it will not let me remove it from my group. I have tried the chat and have gotten nowhere. I have received sent an email to the smarty email but have not received a reply yet. Please does anyone know how I can separate these number so that my family never can take responsibility over their number. Many thanks Rachel 

 

2 Replies

  • RachelWh_549183's avatar
    RachelWh_549183
    SMARTY Pioneer
    15-04-2026

    Thank you for your help. However the owner is the number that I need to remove so my family member can take the responsibility of it. The other number in the group is my number.  Is there anything I can do do to sort this out 

  • MSF's avatar
    MSF
    SMARTY Guru
    15-04-2026

    RachelWh_549183​ When you log in at http://www.smarty.co.uk and look at the Account Dashboard, it will show the Group Owner. Clicking on the blue circle will then show the other members of the group.

    Only the owner can then remove a member from the group.