Forum Discussion
Low speed after moving address
Ive been a happy user of smarty for a handful of months now with no problems. In my previous location I would get upto 10 megabits according to speedtest, but for the couple of days since I moved my speeds have been topping out at 0.3 megabits. I am losing my mind. Any suggestions would be greatly appreciated.
4 Replies
- Rebekah_150Team SMARTY30-06-2024
Hey Fyreloris,
If you are still having issues I recommend speaking to our customer care team https://smarty.co.uk/contact available daily from 8am – 8pm.
- ChalkychapSMARTY Trendsetter28-06-2024
Sounds like Three UK network coverage at your new address isn't great, Fyreloris.
Check real-world coverage online at https://mastdata.com, which has information for many locations in the UK.
- FyrelorisSMARTY Pioneer28-06-2024
Mastdata says my street should have excellent coverage on the three network
- ChalkychapSMARTY Trendsetter28-06-2024
Okay, perhaps the local cell tower doesn't have enough capacity to handle the number of users on the Three UK network at your new address, Fyreloris.