Forum Discussion
Lost phone and sim
Hi I have lost my phone and need to delete my smarty account so I can purchase a new sim and use my existing email , how do I delete it please
2 Replies
Just to add that when you order a replacement your existing Sim in the phone is deactivated and you should retain your phone No on the replacement. Whilst I don't know the circumstances around your loss it might also be a good idea to think about changing passwords etc.
This Article Here is aimed at Stolen phones but there is stuff in it that might also be relevant to a lost phone.
GaryCar_4004715 This article may help you:
https://help.smarty.co.uk/en/articles/1215834-how-to-replace-your-smarty-sim
