Forum Discussion
London data failed today for 3 hours in 4 different locations.
I think I need to change providers. I have been unable to obtain data today in London for 3 hours. I have been to the City - Tottenham Court Road and Soho. Maps didn’t work. No email nothing that data dependiant. My phone still worked I called a friend to give me directions. I have raised this before and got a building s and variance answer. I have used other providers and never had this problem. The answer needs to acknowledge the issue and provide a solution. I cannot sustain membership if the chip doesn’t work in London. It’s the third test in a month.
12 Replies
Smarty is horrible in any area with lots of people.
Soho, Trafalgar square etc.
Any time it is busy I get zero data, maps doesn't work, cannot load pages etc. It's horrible.
Guess we are bottom of the barrel for any bandwidth
The main change would be fixing bandwidth in an area with a dense amount of people.
The value is great everywhere else with eu roaming etc.
But pretty much any time I go anywhere with a large amount of people, I cannot use my phone for anything, not even maps to get directions.
So a fix for that would be valuable and I would pay more for it
Such a sweeping generalisation!
You may have problems in London, but in Bristol, Smarty is absolutely fine, even in areas with lots of people.
Where I live, O2 is very poor, but of course that doesn’t mean O2 is dire throughout the entirety of the UK ! Yet, on this forum, we constantly see people having issues with Smarty, who then embellish the situation and claim that Smarty is bad “everywhere”
If Smarty doesn’t work for you, then you probably need to switch networks, buy obviously, don’t switch to Three, Smarty’s parent network, it other MVNOs, ID Mobile and Superdrug Mobile.
Strange, I was in the same areas and had no issues.
Dominic_1770810 Assume that you checked the network status checker for any issues - although unlikely across a large part of the city at once I guess.
Not sure that we can say much else really. If this gores on and Support cannot help, I can see that you may need a different network unfortunately.
Dominic_1770810 One other thought....have you removed the sim for cleaning and then reinserted? Worth a try maybe?
I will try that. But it’s fine where I live. I did recommend Smarty to a friend in London he has same issue in West end. What I don’t understand is why it’s not impacting more people.
