Forum Discussion
Live Chat
New to Smarty?
How do you text a human on Live Chat?
When you sign into your Smarty App.
At the bottom of the screen you will see a button call Help. Press it.
That should take you to the Help Centre.
Somewhere on your screen you should see a speech bubble.
At the top right near to the words Help Centre. Press on it.
That will take you to were you want to be.
Between 8am and 8pm you are able to speak to an Agent.
Best to call before lunch time and be prepared to spend some time with the Agent as they ask you a series of questions to troubleshoot you query.
In the box type talk to a Human.
When someone is available they will reply greeting you. You will also see their name.
Start your conversation...
Good Luck 😇
KwokLo_4078151​ On the Smarty website, there is usually a blue bubble at bottom right corner - or you can navigate to http://www.smarty.co.uk/contact
The chat starts with a bot, but you should get the opportunity to move to an agent. The agents will not normally answer straight away as they can be busy - you may need to come back to the chat.
13 Replies
hi please i need help
i just made a terrible mistake. i want to top up/ renew/purchase data instead i made a new purchase and its saying awaiting number now i can not call/text/whatsApp/ and code has been sent to number but it is not working please help and thank you. FYI please cancel new purchase so i can purchase than you
AnnOjew_1918386​ This is a bit hard to understand. Is the issue that you accidentally bought a new plan and created a new account while trying to buy a data add-on?
You should contact support and start a Live Chat: Contact us | SMARTY. Tell them about your mistake clearly and give them information about your accidental purchase.
ZenovA​ no, it is the same account and for that reason it wont allow me to topup and saying awaiting number i am just anxious about the whole
Does anyone know how to get the Bot to put you through to a person? I can't see a way
Previous answers like writing "Talk to a human" no longer seem to workAR_4073290​ Go to http://www.smarty.co.uk/contact and 'start a webchat'. You should see the option to 'message us'
They pause the plan and tell to get in contact using chat services, there is no internet you have paused it and then when I find a spot and in WiFi come to do what you reccomend after taking money, that’s contact you via chat. You have no chat displayed. Either you are diabolical or think the customer it’s stupid. In any case this gives reasons to believe that you are unfair and dishonest
Nabeelaga​ You are not writing to Smarty on this forum page - we are customers like you.
If you go to http://www.smarty.co.uk/contact you should be able to start the chat and then get to an agent who can look into your problem.
I would like to live chat with someone
KwokLo_4078151​ On the Smarty website, there is usually a blue bubble at bottom right corner - or you can navigate to http://www.smarty.co.uk/contact
The chat starts with a bot, but you should get the opportunity to move to an agent. The agents will not normally answer straight away as they can be busy - you may need to come back to the chat.
