Forum Discussion
lack of connectivity
Christo_2606094 Have you carried out a Coverage Check and also a Network Status check? If there are no issues, then it may just unfortunately be that you have a poor signal in your area for the 3 Network.
yes and we actually have another smarty data sim working in the same building which works fine, we have tried another new dongle too and that made no difference?
You saying “building” got me wondering - Are you trying to use Smarty Mobile as a replacement for business broadband ?
Have a look at the Smarty Terms and Conditions - Section 5.15 states that Smarty should not be used as a permanent replacement for fixed line broadband. They will stop your service if they deem you to be using Smarty as a permanent replacement for fixed line broadband.
I just wonder if this could be the issue you are facing with the “dongle not working reliably” ?
Just out of interest, you said “building”, not “house” or “flat”, so how big is the building ? It could simply be, as mentioned by MSF that one part of the building has good coverage from three, Smarty’s parent network, whilst another part of the building does not have good coverage.
