Forum Discussion
KT13 service for broadband
Useless connectivity for over a week. All I get is there is an issue we will sort it out shortly. When I did a speed test on my TV yesterday my connection was 187km away???!
4 Replies
There are multiple reasons you may be having issues, if you do still need assistance our customer care team can offer account specific advbice https://smarty.co.uk/contact available daily from 8am – 8pm.
DavidHi_3170341 Speed test apps work on a variety of servers and not necessarily your nearest, so it doesn’t mean much. I have a company nearby, but tests usually focus on a server about 25 miles away.
So is your Smarty working for your company? Ping should be close to 10 it is always way above 30? Download not even 2 and upload hardly registers…
DavidHi_3170341 ??? I don’t have a company! I don’t work for Smarty either!
