Forum Discussion
Keep my number
I am trying to keep my number but the way they say it must be done does not look the Sam as my Dashboard what am I doing wrong?
9 Replies
Hi want to bring my old number over to smarty
To add to the useful info from MSF
Some networks don’t require you to add your birthdate when you request a PAC code by text.
So, if ‘PAC ddmmyy’ to 65075 doesn’t work then :
Just text ‘PAC’ to 65075
Whichever network you currently use, it’s always 65075 that you text for a PAC code
*PAC is “Porting Authority Code”
Just to add to this JJP2 , on some networks aside from providing date or birth (or nothing at all), they usually ask for a PIN which is what you will have set up with that provider for an online account etc. Vodafone is one that asks for a PIN along with the word PAC before sending the info.
AdrianE_2145142 In that case, this helpful article will tell you what to do: https://help.smarty.co.uk/en/articles/7019273-keeping-your-number
Also, you can see what's necessary in your account dashboard.
You need a pac code from old network and then give Smarty details of your original number and the pac for them to start the process.
I have the PAC code
Sorted thank you
But doesn’t work on weekends. If you apply Monday morning, it should transfer by Tuesday 5pm
