Forum Discussion

Martine849787's avatar
Martine849787
SMARTY Pioneer
15-09-2024

Just renewed my plan, negative days until renewal????

I renewed my plan today. Refresh the page just to see that I've only got 4 Gb left, and that there are "-13 days left until renewal on the 2nd of september".

 

What the hell is this??

1 Reply

  • MSF's avatar
    MSF
    SMARTY Guru
    16-09-2024

    Martine849787  We re forum members just like you and do not work for Smarty.

    You presumably know when you expect your plan to renew.

    "What the hell is this?" - How about.....a blip in the system?

    The main thing is that you have service. Have you checked both website account and app dashboard?

    If the situation persists and you are really concerned, try a web chat with Smarty Support so that they can check your account.