Forum Discussion

NicoleD_4053302's avatar
NicoleD_4053302
SMARTY Rookie
20-04-2026

Itv competition

I have just purchased an add on in order to enter an itv competition. The itv app sends a code to my mobile to verify. I never receive the code. Something must be blocked on my Samsung phone but I've gone through everything that Smarty gave suggested. 

Any ideas ?

2 Replies

  • NicoleD_4053302's avatar
    NicoleD_4053302
    SMARTY Rookie
    20-04-2026

    I have now found the solution! My messages were set as Google messages as default. I changed to Samsung Messages and the code came through. Success 🙌 Am just annoyed now that I spent money on an add on of £10 thinking that the competition would take money from that. It didn't so I ended up paying another £10 just to enter the competition.  Won't be doing that again!!!

     

  • MSF's avatar
    MSF
    SMARTY Guru
    20-04-2026

    NicoleD_4053302​ Sorry to state what might seem. obvious......have you checked that the account you set up definitely has your correct number?

    A quick internet search threw up this problem with a number of people, but did not show a definite solution.