Forum Discussion

BenHoll_1877738's avatar
BenHoll_1877738
SMARTY Pioneer
10-11-2023

Internet speeds

Speeds are really slow today despite my router having 3 bars of reception. What is going on?

2 Replies

  • JodieC's avatar
    JodieC
    SMARTY Moderator
    11-11-2023

     BenHoll_1877738 

    I'm sorry to hear about your connection issues with SMARTY! It may be you are experiencing some outages in your area that are interfering with your connectivity! Please visit this link to see if there are any outages in your area: 

    Network status checker | SMARTY

    Let me know if this shows any outages! You may need to speak to our webchat team so we can take a further look into this for you - 

    https://smarty.co.uk/contact

    I hope this helps!😊

    • BenHoll_1877738's avatar
      BenHoll_1877738
      SMARTY Pioneer
      13-11-2023

      The problem has been resolved... I had a broken aerial on my router that was causing an interupted signal and slow speeds. All sorted now.

      Thanks,

      Ben