[IMPORTANT] App and Web Login Verification main thread

I had to confirm my email with OTP and then it wouldn't let me post to the £100 jackpot draw without verifying my email yet again but the verification email not received either yesterday or today despite asking several times for it to be re-issed.  As far as I can tell my entry to the draw has not been posted.

Thank you SMARTY team. 
The "trust" mechanism has been working as expected, following the update to the web application. 
Since this update, and following my first login to the 'new' online application, I've not had to re-authenticate using a code on my trusted device.

😎

i hope this fixes the problem with my browser not been remembered, it is extremely annoying to have to go to the other side of the room and get my phone to log in

FINALLY!!! 😁
Now the "trust" mechanism works as it should and I have remained logged into the mobile app and web dashboard - makes such a difference when you want to instantly boot up the app and check usage. Thanks to the team behind it for making it happen. I guess for extra security I could now re-enable biometrics and that should work like a charm .. 

YAY!!!😁
Logged in again tonight and it went straight through...... WOOP WOOP!!! 
MSF I completely understand and support that the 2FA (get me!😂) is an appropriate security measure to have for web sites that hold personal and sensitive information, as that is a necessity I am comfortable with, but for a Community page it feels like over kill.
Like I stated above.... if there is no direct way to connect between a customers Community and Account page (where you can just click on a header or icon where you can easily move between the two) then 2FA is redundant for the Community site as there would be no data to take from the Community page info, other than an email address, if they were separate sites with separate registrations (unless you used the same password for each page and then it's the individuals responsibility to make sure it's one that 'difficult' to crack so that it can't be used to access their Account page ..... you know.... use a password that includes at least 1 Capital letter, 1 symbol and is between 8 - 24 characters). I hope this clears up where I was coming from.
And, thank you for giving explanations for each abbreviations 😁 it is greatly appreciated for someone that has to 'Google' it (other search engines are available! 😁) to find out what is being discussed!

I can confirm that I remained logged in to the iOS app. However, FaceID was disabled? I'm sure I set that up yesterday. Anyway, will have to wait until tomorrow now to confirm if I remain logged in and that FaceID Remains enabled. 

I've just logged into my account and had to enter a text verification code as per usual 🤔

I don't know if this is the change that is being discussed as I am 'old' and I don't understand all the abbreviations thrown about e.g current 'MFA' setup 😶 (I really wish people would understand that some of us have NO idea what the abbreviations they use mean and type it out in full 🙄🤣🤣)

Last week I logged in and had to enter a verification code and when I re-logged in less than 24hrs later had to enter another one (all done on the same laptop, with a password login/start-up protection, and on the same wi-fi connection). When I close the page down it automatically logs me out.

I don't mind the logging in every time (as I have my email & password saved) it's the text verification I have a problem on such a VERY regular basis.

I have been with other companies that have a Community page that has a different registration and login to that of the main account page so that they aren't 'connected' by the one login (i.e If you are on one page you can't access the other without a separate login). Maybe this is the answer?? Just a thought......

YulianK,

Thank you for letting us know about the changes that have been made and are going live.

The most vociferous seemed to put their opinion over, with little credit to those who accepted being "logged out" more often.

I, for one, would prefer to be logged out after a short time of inactivity, preferring to re-log-in as needed.  This for me is a means of limiting peoples access to my data, if someone tries to hack my account.

I'm fact, I have tried a number of times in the last 24 hours or so, to log myself out from Smarty, but have not been able to do so, even with deleting all cookies etc. trying to log out before, and after, the deletion of cookies etc with no effect.

Please me to log out, as something has happened to stop me doing so.