Forum Discussion

Martin's avatar
Martin
SMARTY Pioneer
24-11-2023

How to get customer service response?

I have been with Smarty for ages and generally very impressed.  But now I have a problem I am less impressed.  An error has been made on my billing which they don’t agree so I am trying to explain and the Chat agent has stopped responding to me.  Anyone had similar?

5 Replies

  • Edwarded_843831's avatar
    Edwarded_843831
    SMARTY Pioneer
    13-03-2025

    Sad to say this happens way to often . I've been trying to solve a problem for hours , nothing about smarty is easy I'm heading back to EE 

  • MichaelB_292207's avatar
    MichaelB_292207
    SMARTY Pioneer
    05-12-2023

    Same here. 
    they are just plain rude when you need help, quick enough to take money from your account though. 

  • MSF's avatar
    MSF
    SMARTY Guru
    24-11-2023

    Martin If you cannot get a satisfactory reply, why not raise a complaint?

    Have they told you why they don't agree?

    • Martin's avatar
      Martin
      SMARTY Pioneer
      24-11-2023

      I have raised a complaint and they say they will respond within 27 days!

      I received a Black Friday offer and have email confirmation of it but they say it doesn’t exist!

      • MSF's avatar
        MSF
        SMARTY Guru
        25-11-2023

        Martin If you have evidence of the offer e.g.the original email or a screen grab, then you should win the argument in the end. Complaints take longer as they are probably dealt with further up the 'food chain'.