Forum Discussion

CABDIWAHBM_3505's avatar
CABDIWAHBM_3505
SMARTY Rookie
15-07-2024

How long before my unused number gets reassigned

I've been abroad for 18 months now, and havent used my sim card to make calls or texts. I can rejoin from the website, but if i do, will i keep the same number?

My current number is still showing up on my dashboard.

 

 

2 Replies

  • Natalie's avatar
    Natalie
    SMARTY Moderator
    18-07-2024

    Hey,

    If you speak with our webchat team they will be able to check if your previous number is still available 😊 - Natalie 

  • MSF's avatar
    MSF
    SMARTY Guru
    18-07-2024

    CABDIWAHBM_3505  Normally, you receive an email '40 day warning' after 180 days of inactivity; this means that the sim is deactivated after 220 days. I believe that the industry recycles numbers after about another 3 months.

    If the number is still showing on your dashboard, you could try buying a plan and see if it does work. Alternatively, you could web chat with Smarty support first to check the situation.