Forum Discussion

davidch_1653515's avatar
davidch_1653515
SMARTY Rookie
09-12-2022
Solved

How do you turn off voice mail

  • George's avatar
    George
    10-12-2022

    Hey davidch_1653515 

    If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week. 

    Hope this helps!😁

George's avatar
George
Team SMARTY
10-12-2022

Hey davidch_1653515 

If you have voicemail set up but now want it deactivated, get in touch with us via web chat so that we can arrange for this to happen. Our team on web chat are available from 8am-8pm 7 days a week. 

Hope this helps!😁

  • DavidCh_2437043's avatar
    DavidCh_2437043
    SMARTY Pioneer
    23-01-2025

    I have repeatedly asked for my voicemail to be turned off and I’m still receiving voicemails from blocked numbers, for this reason I’m going to have to go to another provider who can do this simple thing.

      • MSF's avatar
        MSF
        SMARTY Guru
        29-08-2025

        ChrisEa_3373715 Smarty Support should be able to turn it off for you - needs web chat.

    • MSF's avatar
      MSF
      SMARTY Guru
      23-01-2025

      DavidCh_2437043 If you are otherwise happy with the service, why not raise this as a Complaint first to see if it can be sorted?

  • leedorney's avatar
    leedorney
    SMARTY Teamster
    22-12-2024

    The critical question on this is WHY is set on by default and secondly if after it's switched off can the user turn on/off at will?

  • Stephen_2366942's avatar
    Stephen_2366942
    SMARTY Rookie
    24-11-2023

    It won't accept pin number for setting up voicemail 

     

  • Help_If_I_Can's avatar
    Help_If_I_Can
    SMARTY Pioneer
    09-04-2023

    So turning this option off, only turns it off in the UK and will remain active while roaming.. 
    This is how phone voicemail gets hacked... Off should mean OFF

     

    • Chalkychap's avatar
      Chalkychap
      SMARTY Trendsetter
      09-04-2023

      I use a PIN to protect my voicemail Help_If_I_Can.
      Are you saying that if I asked SMARTY is disable my voicemail, anyone who knows my mobile number can call +447782 333 123 and access my TURNED OFF voicemail?

      Do you know if a SMARTY voicemail box is reset when TURNED OFF, i.e. all voice messages are deleted? 

      • JJP2's avatar
        JJP2
        SMARTY Pro-coach
        23-07-2023

        Exactly Chalkychap 

        I have always used a PIN to protect my voicemail, always changing it from the default setting set by mobile networks. 

        If, like me, you are of a age where you remember the adverts from the ‘Commercial Union’ insurance company, whose strap line was “We won’t make a drama out of a crisis”, you could be forgiven for thinking some people create drama 🧐😙

  • leedorney's avatar
    leedorney
    SMARTY Teamster
    10-12-2022

    So theirs no way 'i' can turn mine off if I dont want it on, that's weird...

    • MJD_2172590's avatar
      MJD_2172590
      SMARTY Pioneer
      27-07-2023

      In fact it's "wrong" !

    • RobertT_1959753's avatar
      RobertT_1959753
      SMARTY Pioneer
      06-04-2023

      I'm a new user, totally agree, set my voicemail up as couldn't find a way to disable it, thought that would have an option, but no, I didn't want to record a welcome message either, again no option, not happy, I want control over my voice mail not smarty

      • AB's avatar
        AB
        SMARTY Commentator
        06-04-2023

        Hi you cant switch off you need smarty to do it very inconvenient need chat