Forum Discussion
Help!!! Smarty can't resolve my issue
Issue: Group members added on the system but not visible in the app or website GUI. Started early June and they're still trying to fix it.
This issue has been ongoing for over a month now, I'm at a loss for how to get this fixed, no one to talk to and explain the issue so anytime I engage with Smarty to get it fixed I spend 30-45min getting someone up to speed.
To make matters worse my son (he is a minor) is abroad on a school trip and I need to add a data pass for EU roaming, because I can't see him in the group I can't add it so he's now abroad and uncontactable.
I've had 2x shots at resolving this through the technical teams (tickets 1761797 + 1733158) but go round in circles, where they say 'we've fixed it' but when I check its still the same - this has happened 6-7 times so far.
Any ideas before I give up completely???
2 Replies
After a good hour of communicating over text they added 4gb, I had to really fight for this though, initially they offered 1gb then 2gb - each time I said 'this is entirely smarty's issue, if I could pay for data roaming I would!!!' but they refused to add the roaming pass.
Another example of how they don't care enough about customers and the support teams seem ill-equipped to perform basic tasks like add a data pass for me.
Phillip_4000535 I sympathise. I have had an account display problem for a while and was also told that it was fixed - except that it was not fixed - twice.
Raising more Complaints may eventually get them to take it seriously - but I wouldn't hold my breath!
Things do seem to be on a downward trajectory lately - what a shame!
